Director, Event Technology SNE- Courtyard Marriott Dallas Allen Event Center

Position Overview

The Director, Event Technology (SNE) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers world‑class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality.

This role will manage less than two full‑time team members and venue revenue between $450 k and $900 k, and report to an Area Director, Venues, Regional Director, Venues or RVP, Venues.

• Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention.
• Service events and act as a point of escalation when needed.
• Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business.
• Consult with Venue Sales Leadership on sales strategies.
• Participate in business review presentations.

• Drive results by managing an efficient and profitable operation with a focus on revenue maximization and profitability using cost control measures in accordance with company SOPs.
• Achieve Encore’s financial goals for the location(s) by effectively managing labor, equipment sub‑rentals and other costs.
• Understand and utilize operational and financial reports and complete standard and ad‑hoc reports accurately and on time.
• Use the company billing system to coordinate invoicing activities and ensure billing is reviewed and approved by clients.
• Complete the sales forecast for the home location, ensuring accuracy and timely submission.
• Participate in business review presentations as needed, in collaboration with regional management.
• Manage location P & L and develop action plans to address deficiencies or grow the business.
• Confirm that venue partners process all payments to Encore in a timely basis.

• Perform and direct daily floor operations including scheduling and equipment setups, operation, and strikes.
• Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance with brand standards.
• Anticipate equipment challenges and changes in a timely and professional manner.
• Use inventory control procedures to maintain proper inventory levels while maintaining safety, security, and quality assurance of equipment.
• Share labor and equipment efficiently within the local market.
• Attend all operational venue meetings such as daily stand‑up meetings with venue operations staff.

• Understand the technical aspects of the job and apply basic to advanced troubleshooting and problem‑solving skills to resolve equipment and software issues in a timely and professional manner.
• Effectively utilize applicable company computer systems.
• Act as the solo on‑site technician for events, if necessary.

• Create effective strategies to maximize revenue per event for assigned customers including upsell and cross‑sell opportunities.
• Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges.
• Prepare and present quotes and proposals in a timely manner to customers, including submissions through , venue booking system, or other sources as assigned.
• Attend site visits, pre‑conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
• Collaborate effectively with vendors and other departments/divisions of the company to capture and service events.
• Understand event cost structure and incorporate it into solution designs according to established profitability guidelines.
• Attend customer meetings, understand their goals and respond to their questions, concerns, and challenges.
• Ensure all customer information is up to date…