Member Services Representative

Hiring Rate

$15.44 Hourly (Full Range: $15.44 - $22.40 Hourly)

THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED

Under direct supervision, maintains the integrity of the City’s recreation facility operations. Provides customer service to new and current members, assists with front desk operations, conducts facility tours, assists with special events and rentals, and resolves customer complaints. May also answer phones, open and close facilities, work the concession stand, playroom, and interface with other City employees and citizens. This position does not provide direction to other employees.

• People First – Giving priority to others
• Respect – Treating others with courtesy and dignity
• Integrity – Serving with honesty, trust and hard work
• Deliver – Following through on commitments while exceeding expectations
• Excel – Creating an innovative and improving work environment

• Provides customer service support by greeting customers, administering tours, answering phones, directing incoming calls, responding to inquiries, implementing new member contracts and supporting front desk operations.
• Maintains inventory of supplies and equipment.
• Registers citizens for membership, classes, camps, and activities by operating ACTIVE software, entering data, ensuring necessary paperwork is completed, filing records, and providing members with pertinent information.
• Processes point‑of‑sale transactions by operating ACTIVE Software, entering and recording sales transactions and taking payments.
• Promotes the facility, programs and services to members and guests; resolves customer complaints and responds to inquiries.
• Provides various administrative services by ensuring safety in the front lobby, maintaining adequate levels of supplies, and assisting with concessions.
• Maintains facility interior and exterior by reporting complaints and problems, making calls for repair, handling customer complaints where appropriate, identifying current risk, and forecasting potential problems.

• High school diploma or equivalent with no prior relevant work experience.

• First Aid/CPR certification (adult and children), or ability to obtain within 60 days from hire.
• Babysitting certification, or ability to obtain within 30 days from hire.
• Food Handlers certification, or ability to obtain within 30 days from hire.
• All certifications are provided by the City of Allen.

• Knowledge of City rules, regulations, policies, and procedures.
• Principles of record keeping and records management.
• Modern office practices, procedures, and equipment.
• Assessing and prioritizing multiple tasks, projects, and demands.
• Providing outstanding customer service and conflict resolution.
• Operating a personal computer using a variety of business software.
• Reading and understanding City, State, and Federal rules and regulations.
• Establishing and maintaining working relationships with the public, vendors, and City employees.
• Effectively communicating in both oral and written format.

• Standard office environment with occasional outdoor work.
• Ability to communicate with patrons and team members professionally and respectfully 50%–70% of work time.
• Ability to work a shift schedule including weekends and holidays.
• Ability to lift 10 pounds occasionally.
• Ability to sit or stand for long periods.
• Ability to bend, climb, walk, crouch.
• Ability to operate athletic, audio/visual, and concession equipment.
• Ability to use hand tools.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as needed.