Associate , Customer Service

Job Summary

Nordson Medical, a global leader in Interventional Solutions, Fluid Components, and Surgical Solutions, is seeking an experienced and highly motivated individual to join our team. You will work in a dynamic and collaborative environment where your ideas and contributions will be valued and respected.

• Receive and process orders from initial contact with the customer through delivery and follow-up.
• Process all orders received by fax and email into PRMS order entry system.
• Answer Customer Service phone line and assist customers with general product questions, pricing, and product availability.
• Receive and respond to all customer inquiries and complaints.
• Coordinate complaint/customer feedback program, including data entry of new customer reports/complaints, initial screening of complaints for reportability and customer correspondence.
• Interface with internal and external customers to ensure complete information is being collected for customer reports and complaints.
• Handle high call volume with professional courtesy.
• Process all domestic MPS orders.
• Maintain calendar for future orders.
• Work closely with shipping department to ensure all orders are delivered on time.
• Provide support to the Customer Service team members.
• Motivate team members.
• Serve as a subject matter expert in Customer Service matters.
• Document customer contacts.
• Perform other departmental duties as assigned.
• Make sound decisions and achieve customer satisfaction.
• Provide general administrative support for sales and marketing activities as required.

• High school diploma or equivalent.
• 2-3 years of experience in a customer service role.
• Must be able to work in a group, call‑center type setting.
• Must be capable of making sound decisions and achieving customer satisfaction.
• Strong ability to multi‑task.

• Strong leadership skills.
• Computer literate.
• Strong typing skills with high accuracy.
• Competent with Word, Excel and Outlook.
• Excellent oral and written communication skills.
• Ability to meet deadlines and handle pressure.
• Superior work ethic, attendance and punctuality required.
• Attention to detail is a must.

Office environment. An individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.