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VOC Operations Lead – Korean/English | Continuous Improvement
Job in
Allen, Collin County, Texas, 75013, USA
Listed on 2026-09-09
Listing for:
2020 Companies
Full Time
position Listed on 2026-09-09
Job specializations:
-
Entertainment & Gaming
Customer Service Rep
Job Description & How to Apply Below
Samsung Electronics America is seeking a VOC Operations Support Specialist (Korean/English bilingual) to join the Allen, TX team and support on-site operations in Plano, TX. The role analyzes trends, performs root-cause analysis, and leads initiatives to improve customer care by delivering actionable solutions.
The ideal candidate has extensive root cause analysis experience, strong Korean language skills, and a background in customer service, with proficiency in Microsoft Office and excellent
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