Collections Officer

Position Purpose and Objectives

The Collection Officer is responsible for assisting members with resolving their loan delinquency and/or other account issues affecting loan repayment. This role requires daily phone calls, processing payments, skip tracing duties, examining delinquent loans, making recommendations for extensions, due date changes, refinancing, and repossessions. The objective is to reduce delinquency and charge‑off loans, leases, and credit cards while providing exceptional member service with each contact made.

• Make/receive collection calls on behalf of the credit union regarding past‑due accounts.
• Make suitable payment arrangements with members to bring accounts current in a timely manner.
• Document all conversations and actions accurately in the collections database.
• Skip trace through available sources to locate members.
• Provide assistance to past‑due members when available.

• Willing to work until 7 PM and two Saturdays a month.
• Working knowledge of collection regulations.
• Positive attitude, open‑minded and flexible to manage any situation presented by a member.
• Strong computer and technology skills.

High school diploma, General Education Degree (GED), and one to two years related experience and/or training.

Minimum 2 years or more of similar or related experience.

Finger dexterity: use fingers for small movements such as typing, picking up small objects, or pinching.

Grasping: use fingers and palm on an object.

Talking: frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Repetitive motions: frequent and regular movements using wrists, hands, and/or fingers.

Average hearing: able to hear average or normal conversations and receive ordinary information.

Average visual abilities: ordinary visual acuity necessary to prepare or inspect documents or products or operate machinery.

Sedentary work: sit, talk, hear, use hands to handle or feel, and reach with hands or arms. Occasional standing, walking, climbing, balancing, stooping, kneeling, crouching, or crawling. Occasionally lift and move up to 10 pounds.

None. No hazardous or significantly unpleasant conditions.

Reasoning ability: use common sense or logic.

Detailed: define problems, collect data, establish facts, and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Mathematical ability: basic. Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Apply concepts of basic algebra and geometry.

Language ability: typical. Use passive vocabulary of 7,000‑9,000 words; read at a fast‑paced rate; define unfamiliar words. Write moderate to complex documents. Communicate in complex sentences with normal word order, present and past tenses, and strong vocabulary. Read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Write speeches and articles. Present information to top management, public groups, and/or boards of directors.

The responsibilities contained within this job description remain compliant with the Bank Secrecy Act / Anti‑Money Laundering, Office of Foreign Assets Control and USA PATRIOT Act as they apply to the duties of the position.

The information in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job, which may vary on the department or the assignment. The actual essential duties, responsibilities, and qualifications may vary by department, reporting structure, and other business needs.

No inference should be drawn that a specific job duty, responsibility, or qualification is non‑essential by its absence from this description.