Collections Officer

The Collection Officer is responsible for assisting members with resolving their loan delinquency, and/or other account issues affecting loan repayment. This role requires daily phone calls, processing payments, skip tracing duties, examining delinquent loans, making recommendations for extensions, due date changes, refinancing, and repossessions. The objective is to reduce delinquency and charge off loans, leases and credit cards while providing exceptional member service with each contact made.

• Make/receive collection calls on behalf of the credit union, regarding past due accounts.
• Make suitable payment arrangements with members to bring accounts current in a timely manner.
• Document all conversations and actions accurately in the collections database.
• Skip trace through available sources to locate members.
• Providing assistance when available to past due members.

Positions directly supervised: N/A

• Must be willing to work until 7 PM and two Saturdays a month.
• Must have a working knowledge of collection regulations.
• Must have a positive attitude, be open‑minded and flexible enough to work in any given situation a member may present.
• Strong computer and technology skills.

High school diploma or general education degree (GED) and one to two years related experience and/or training.

Minimum 2 years or more of similar or related experience.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.