Equity Processor

1 Bethany
900 W Bethany Dr
Suite 500
Allen, TX 75013, USA

The Home Equity Processor supports the end-to-end processing of home equity loan applications for Credit Union of Texas, ensuring that each file is complete, accurate, compliant, and ready for closing. The role partners closely with members, internal lending staff, and third parties (title companies, appraisers, flood vendors, payoff providers) to gather and verify documentation, issue timely TRID disclosures, and resolve outstanding conditions.

Operating in a high-volume, fast-paced environment, the Processor uses CUTX's loan origination and servicing platforms — together with CUTX-approved AI tools — to triage documents, prepare files, and deliver responsive, regulation-compliant service consistent with CUTX's member experience standards.

• Order and follow up on appraisals, title work, flood searches, and third-party payoff requests; document receipt and status in the loan system.
• Review supporting documents (income, asset, identity, property) for accuracy, validity, and conformance to program requirements.
• Update loan system, CRM, Salesforce, and tracking logs with current file status, conditions, and communications.
• Perform final pre-closing review on processed files to confirm all conditions are cleared before handoff to the closing team.
• Send required notices on denied or withdrawn loans within applicable time frames.

• Maintain proactive communication with borrowers regarding outstanding documentation, status updates, and disclosure receipt.
• Respond to HELOC and Non-Owner Occupied LOC questions from members and internal partners with courtesy, accuracy, and professionalism.
• Coordinate with title companies via email and phone to order title work and gather required title documentation.
• Follow up with third parties (appraisers, payoff lenders, flood vendors, insurance carriers) to ensure timely receipt of required items.
• Deliver service consistent with the CUTX creed (Care, Understand, Teach, eXceed) and CUTX core values.

• Ensure each home equity file complies with Texas home equity lending requirements under the Texas Constitution Article XVI §50(a)(6) and applicable federal regulations.
• Maintain active MLO registration through the Nationwide Mortgage Licensing System and Registry (SAFE Act).
• Document all member and third-party communications and loan activity in the system of record sufficient to support audit, examination, and investor review.
• Apply CUTX policies and procedures, regulatory requirements, and program guidelines consistently across all files.
• Support the Home Equity Operations Manager and team with department duties as assigned, including back‑up coverage during peak volume or absences.
• Build collaborative relationships with internal departments to surface and resolve mortgage‑related needs.
• Identify recurring file issues, documentation gaps, or process friction and recommend improvements to the Home Equity Operations Manager.
• Participate in pilots of CUTX‑approved AI tools that support loan processing, contribute feedback, and adopt approved enhancements.

Outcome

Primary KPI

Target / Direction

This role does not handle early disclosures

Home equity files move efficiently from application to closing.

Application‑to‑Clear‑to‑Close Cycle Time — average calendar days from completed application to clear‑to‑close. Ready for Processing to Scheduled for Closing

Monthly

Files are accurate and complete when handed to closing.

Pre‑Closing File Accuracy Rate — percent of files passing final pre‑closing review without material rework.

Monthly

Members and third parties receive timely follow‑up on outstanding conditions.

Condition Follow‑Up SLA Compliance — percent of outstanding conditions actioned within defined SLA.

Monthly

Every home equity file is audit‑ready.

Audit‑Ready File Rate — percent of files passing internal compliance review without material exception.

AI‑augmented document triage and data extraction outputs are reviewed by the Processor before action.

Human‑in‑the‑Loop Review Rate on AI…