Member Experience Specialist — AI-Supported Service
Job in
Allen, Collin County, Texas, 75013, USA
Listed on 2026-08-30
Listing for:
Credit Union of Texas
Full Time
position Listed on 2026-08-30
Job specializations:
-
Finance & Banking
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Credit Union of Texas (CUTX) seeks a Member Service Specialist I to deliver outstanding service across phone, email, and digital channels. You will resolve inquiries on accounts, digital banking, and payments while maintaining compliance with BSA/AML and privacy standards.
You will use CUTX-approved AI tools with human-in-the-loop review to ensure accurate information and efficiency in member interactions. On-site duties include processing transactions, updates, and referrals to CUTX products.
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