Residential Waste Services Specialist

HIRING RANGE: $23.96 - $29.35 HOURLY

FULL SALARY RANGE: $23.96 - $34.75 HOURLY

THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED

The City of Allen is a dynamic and welcoming community with over 100,000 residents. Its strong economy, diverse population, educational institutions, and quality of life make it an ideal place to work, live, and play. The City’s mission is to "achieve excellence in managing the development of the community and in providing city services so that conditions of living and public confidence are continually enhanced."

• People First – Giving priority to others
• Respect – Treating others with courtesy and dignity
• Integrity – Serving with honesty, trust and hard work
• Deliver – Following through on commitments while exceeding expectations
• Excel – Creating an innovative and improving work environment

Under general supervision, this position oversees the City’s residential solid waste, hazardous waste, composting, bulk waste, and recycling programs, ensuring compliance with regulations. Responsibilities include field inspections, addressing customer concerns, resolving complaints, coordinating with waste services, and educating the public on waste management. The specialist conducts trash and recycle cart verification, prepares the annual Trash and Recycling Guidelines, monitors the household hazardous waste program, and supports Keep Allen Beautiful activities.

Additional duties include documenting inspections, assisting customers, reviewing residential site plans, and providing administrative support. The position has no supervisory responsibilities.

• Conduct field inspections of residential solid waste set‑outs for compliance, resolve unsafe conditions, and monitor for code compliance follow‑up. Identify non‑compliant residents and ensure issues are corrected.
• Provide residents with educational materials about waste issues and respond promptly, often in person, to inquiries, complaints, or requests for service.
• Oversee the residential hazardous waste collection program and the City’s HHW Reuse Center.
• Update and distribute the annual City Trash and Recycling Guidelines.
• Plan and conduct public education and outreach programs for individuals, homeowner associations, and social groups.
• Investigate ordinance violations and coordinate with code compliance for warnings or fines for continued non‑compliance.
• Conduct semi‑annual cart counts in cooperation with the franchised waste provider.
• Support Keep Allen Beautiful Board meetings and activities.
• Perform other duties as assigned.

Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be:

• Associate’s degree plus two (2) years of relevant work experience in Solid Waste or Code Enforcement, or
• High School Diploma or equivalent, plus six (6) years of relevant work experience in Solid Waste or Code Enforcement.

Other combinations of education and experience may be considered.

• Must possess a valid Texas Class C driver’s license.
• Ability to obtain Hazardous Waste and Emergency Response Standard (HAZWOPER) Training and certification within six (6) months of hire.

• City rules, regulations, policies, and procedures with particular attention to codes and ordinances.

• Establishing and maintaining working relationships with professional and support staff, vendors, the public, and City employees.
• Providing outstanding customer service and conflict resolution.
• Working effectively in a high‑pressure environment with changing priorities.
• Effectively communicating in both oral and written formats.

Direct Supervision:
Work is normally reviewed in progress and upon completion of assignments to ensure accuracy, timeliness, and conformance to established standards; autonomy is granted at the task level; work is subject to both general and departmental policies, procedures, and guidelines.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as needed.