Admissions Specialist PAS - Admitting

Bring your passion to Texas Health so we are Better Together

Work location: Texas Health Allen - 1105 North Central Expressway Allen, TX 75013

Work hours: Full Time, 40 hours per week;
Monday
- Friday; 8:00a - 4:30p

Training: Must be available for one week of system training at 612 E Lamar Blvd, Arlington, TX 76011 and at least two weeks of classroom training required Monday
- Friday from 8:30am-5pm at 500 E Border, Arlington, TX 76010;
Training weeks may not be consecutive.

• Great working environment with plenty of learning opportunities.
• Opportunity to work in a fast pace multi department environment.
• Ability to interact and become familiar with all other hospital departments.
• Friendly family-orientated environment.

• H.S. Diploma or Equivalent required
• Associate's degree preferred
• Other - CLIAFE must comply with CLIA regulations regarding foreign education equivalency required
• 1 year relevant customer service experience required
• 2 years professional office/healthcare experience in a hospital setting preferred
• 5 years customer service experience preferred
• 6 months of demonstrated knowledge of intermediate computer skills preferred or
• 1 year healthcare, referral processing, scheduling preferred
• CHAA
  - Certified Healthcare Access Associate preferred
• CPI
  - Crisis Prevention Intervention Training required within 90 days of hire and maintained annually
• Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
• Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
• Proficient computer skills, medical terminology, Epic, Microsoft Office and assorted software programs.
• Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.
• Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.
• Strong verbal and written communications with all levels of people; bi-lingual a plus. Ability to type, spell, write, print legibly documentation and keyboarding skills.
• Medical terminology, strong organizational skills, ability to prioritize, follow protocols and standards.

• As a compassionate member of the care team will welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit.
• During the patient interaction, accurately gathers complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles.
• To ensure a seamless visit, identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services rendered.
• Educates patients and/or families about applicable legal, ethical, and compliance documents; ensures regulatory consents are signed by the appropriate parties.
• Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances.

• Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student loan repayment program, as well as several other benefits.
• A supportive team environment with outstanding opportunities for growth.

Texas Health Allen has…