Platform Architect

Overview

Join to apply for the Platform Architect role at Jack Henry
.

Our Enterprise Service Management team is opening a key position for a Senior Staff Platform Architect specializing in Service Now
. This strategic role will lead the architectural design and integration of Service Now solutions to support evolving business needs.

We are a remote-friendly company with offices in Allen, TX;
Lenexa, KS;
Springfield, MO;
Monett, MO;
Birmingham, AL;
Charlotte, NC; or Louisville, KY. This role may require onsite presence for interviews or onboarding as appropriate.

Salary range: $119,9950 - $188,900, determined based on location and experience. The exact range may vary by location.

All positions may require an onsite interview or in-person onboarding to verify identity.

Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all employment practices. We value inclusion, diversity, and teamwork.

Requests for full corporate job descriptions may be requested through the interview process at any time.

• Meet with customers to identify requirements and lead design, configuration, testing, and deployment of Service Now solutions.
• Facilitate configuration and customization decisions of the Service Now platform.
• Serve as the technical advisor for the company’s Service Now practice, overseeing technical aspects of all implementations and addressing issues.
• Design and architect integrations with client IT Operations Management tools using Service Now workflows, scripting, and REST APIs.
• Promote Service Now adoption and best practices across internal and external teams.
• Guide architecture design and implementation of the Service Now ITOM suite.
• Lead as Senior Service Now Developer in implementing solution design using best practices.
• Manage and maintain the CMDB in Service Now, including discovery and IT Asset Management; ensure effective cloud and SaaS ingestion and management; optimize Service Mapping for visibility and monitoring.
• Communicate complex ideas with stakeholders and build collaborative relationships across teams and customers.
• Lead operational support, enhancements, and bug fixes for the Service Now platform; maintain patching, versioning, and platform security.
• Provide technical support to the platform team and end users; create knowledge articles and implement enhancements.
• Prepare architecture and design presentations for various stakeholders.
• Stay current with Service Now capabilities, trends, and methodologies; understand business value from ITSM practices and present ROI.
• Lead integration discussions following data management, security, and platform best practices.
• Accountable for KPIs and metrics related to team service levels, project deliverables, and platform performance.
• Perform other duties as assigned.

• 13 years of experience in information technology infrastructure development.
• At least 7 years of combined experience with Service Now (ITSM, ITOM, ITAM, CSM, Integrations, & Discovery).
• Service Now Certification as a System Administrator, Implementer, or Developer.
• Extensive knowledge with:
  • Public cloud platforms (Azure, AWS, GCP)
  • Virtualization technologies (VMware)
  • Infrastructure components (server, network, storage)
• Strong understanding of Service Now modules including Incident, Problem, Change, Request, SLM, Asset Management, Event Management, Service Mapping, Dev Ops, CMDB/CSDM, and dashboards.
• Experience with Customer Service Management (CSM) and integration considerations with Common Service Data Model and CMDB.
• Ability to design solutions that balance business value with technical feasibility; strong communication and leadership skills.
• Understanding of cloud services, MID servers, and platform architecture in Service Now.
• Technical consultation and leadership experience bridging gaps across organizations.

• Certified Technical Architect or Certified Master Architect certification.
• Bachelor's Degree in an IT-related discipline.
• Industry-standard certifications (ITIL, Agile, PMP, Dev Ops).

At Jack Henry, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” We offer comprehensive benefits to support your physical, mental, and financial health so you can thrive personally and professionally. We are focused on technology modernization to empower financial institutions with speed, security, and flexibility.

Jack Henry is an equal opportunity employer and is committed to providing equal opportunity in all employment practices. We value inclusion, sustainability, and community impact. We prohibit discrimination and retaliation for good faith reports or complaints of discrimination.

Please note:

Requests for full corporate job descriptions may be requested through the interview process at any time.