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Network Operations Center Technician
Job in
Allen, Collin County, Texas, 75013, USA
Listed on 2026-02-07
Listing for:
ALOIS Solutions
Full Time
position Listed on 2026-02-07
Job specializations:
-
IT/Tech
IT Support, Network Engineer
Job Description & How to Apply Below
About the Role
Join a leading Telecom & Public Safety Technology organization supporting mission-critical network operations
, including 9-1-1 call handling systems
. You’ll monitor, troubleshoot, and resolve network incidents in a fast-paced NOC environment.
- Monitor and support IP networks & telecom systems
- Respond to network alerts and outages
- Troubleshoot routers, switches, servers & endpoints
- Manage incidents using Service Now
- Communicate with engineers, vendors & stakeholders
- Document incidents and ensure SLA compliance
- 1+ year experience in NOC, Network Ops, or Technical Support
- Strong knowledge of IP Networking
- Hands-on troubleshooting of routers, switches & connectivity
- Experience with VPN, BGP, MPLS, SIP
- Ability to read network diagrams (Visio or similar)
- Telecom or Call Center (24/7 ops) experience
- Certifications:
Network+, CCNA/CCST, ITIL - AWS or cloud monitoring exposure
- Must pass CJIS background check
- Degree not required
- Network Operations Center (NOC)
- Call Center / Corporate Office
Apply now or DM for quick details — limited submissions available!
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