Network Operations Center Technician

We’re looking for a NOC Technician to join a fast-paced Network Operations Center (NOC) supporting critical 9-1-1 call handling systems
. This is a 100% onsite role for someone who thrives in real-time operations, incident response, and telecom/network troubleshooting.

If you enjoy working in a mission-critical environment where uptime truly matters, this role is for you.

• Monitor and support enterprise and telecom networks in a NOC environment
• Respond to alerts, outages, and service-impacting incidents in real time
• Troubleshoot IP connectivity issues, routers, switches, servers, and endpoints
• Perform incident triage, escalation, and resolution within SLA timelines
• Use Service Now for Incident, Change, and Problem Management
• Coordinate with engineers, field technicians, and vendors
• Provide customer-facing support via phone, email, and ticketing portals
• Maintain accurate documentation during outages and operational events
• Support remote, cloud, and telecom infrastructure operations

• Strong knowledge of IP networking and interoperability standards
• 1+ year troubleshooting IP connectivity and network hardware
• Experience troubleshooting routers, switches, servers, and endpoints
• Hands‑on experience with VPNs, BGP, MPLS, and SIP
• Ability to interpret network diagrams and topology documentation
• Comfortable working under pressure in a 24/7 operations environment
• Strong analytical, documentation, and communication skills

• Experience in a NOC, Telecom, or Call Center environment
• Certifications such as Network+, CCST, or CCNA
• ITIL certification
• Exposure to AWS cloud monitoring/surveillance
• Network Operations Center (NOC)
• Call center & corporate office setting

• 90-day training period before working independently
• Hands‑on, structured onboarding with experienced SMEs

• Must pass CJIS background check prior to start