Tier 1 Technical Support Specialist

Do you love solving problems and helping people? Are you able to work independently and take responsibility for keeping things running smoothly?

Renaissance Senior Living
, a small, locally owned multi location assisted living company is looking for a friendly, tech-savvy Tier 1 Technical Support Specialist to join our team! You will be the first person our team calls when they need technical support.

• Set up and train users on how to access and operate the software we use.
• Be the go-to person for all tech related questions via phone, email, or chat.
• Troubleshoot common technical issues with both hardware and software and guide the team to solve problems.
• Share helpful tips and ensure every team member has what they need to serve our Residents.
• Special projects as they arise.

• Knowledge of Office 365, VOIP phone systems, firewall and wireless access point systems a plus.
• Patience, attention to detail and the ability to stay calm under pressure.
• Ability to work independently, meet deadlines and develop creative solutions.
• Clear and friendly communication-you must enjoy helping people!
• Experience in tech support (1-3 years is great).

• Competitive pay and great benefits.
• Supportive team that actually cares.
• Training opportunities to help you grow your skills.

If you meet the job requirements, we'd love to have you on our team. Apply now using our online application!