ITCS First Touch Specialist

Our client is currently seeking a qualified ITCS First Touch Specialist to join their team onsite in Allen, TX. The specialist provides front‑line technical support for IT hardware, software, and network‑related issues. This role serves as the initial point of contact for approximately 2,500+ global employees, delivering timely, customer‑focused assistance via phone and in‑person walk‑up support.

• Serve as the first point of contact for all IT‑related incidents and service requests
• Respond promptly to user inquiries, following established IT support scripts and engagement procedures
• Triage, categorize, and document incidents and requests accurately within the ticketing system
• Perform initial troubleshooting and diagnosis, utilizing remote support tools as needed
• Resolve issues at first contact when possible; escape and route unresolved issues to the appropriate IT teams
• Collaborate closely with the ITCS Enablement Team and other IT groups to ensure smooth handoffs and timely resolution
• Educate end users on self‑service tools, standard processes, and IT best practices
• Contribute to the creation and maintenance of troubleshooting documentation and knowledge base articles
• Identify recurring issues and trends, and recommend opportunities for process or system improvements
• Support technologies and services including:
  • End‑user hardware (desktops, laptops, mobile devices, printers)
  • Video conferencing solutions
  • WAN and VPN connectivity
  • Telephony systems
  • Business applications
  • Active Directory administration
  • Collaboration platforms such as Microsoft 365 and email systems

• Minimum 1 to 2+ years of professional IT helpdesk experience
• Minimum 1+ years of Active Directory experience
• Entry‑level experience supporting Microsoft and macOS‑based systems
• Strong interpersonal and communication skills with a demonstrated commitment to customer service
• Ability to lift and transport computer hardware and equipment weighing up to 50 pounds

The rate for this position is between $18.75 - $25.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.

W2 only, no Corp to Corp.

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Compucom Staffing™, a division of Compu Com® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit