Technical Support Specialist
Job in
Allen, Collin County, Texas, 75013, USA
Listed on 2026-05-30
Listing for:
Weekday AI (YC W21)
Full Time
position Listed on 2026-05-30
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, Network Security
Job Description & How to Apply Below
This role is for one of the Weekday's clients.
Location:
Allen, Texas (Onsite)
Pay Rate:
Up to $25 to $27/hr (Based on experience & certifications)
Become a part of a top organization in the public safety and security technology sector, specializing in advanced Vehicle Intelligence and ALPR solutions. We are looking for a Technical Support Specialist II who possesses strong expertise in networking, Linux, Windows Server, and troubleshooting to deliver high-level technical support in a dynamic, fast-paced environment.
Responsibilities- Deliver remote technical assistance through phone, email, web, and direct customer engagement
- Diagnose and resolve issues related to hardware, software, networking, VPN, VLAN, TCP/IP, DHCP, and Wi Fi
- Provide support for Windows Server platforms and Linux operating systems (preferably Ubuntu/CentOS)
- Manage inbound and outbound technical support calls and oversee support ticket resolution
- Collaborate closely with Product and Engineering teams to address and solve customer problems
- Record technical issues and solutions, and update knowledge base documentation
- Assist Regional Sales Managers by fulfilling technical support requests
- Support internet protocols, SSL/TLS certificates, Azure Cloud services, container technologies, and virtualization platforms
- 2 to 3+ years of experience in Technical Support or Application Support roles
- Excellent troubleshooting and analytical abilities
- Proficiency with:
- Windows Server 2008/2012/2016
- Windows 7/8/10
- Linux Command Line Interface (CLI)
- Network devices such as routers and switches, VLANs, VPNs, TCP/IP protocols
- Power Shell scripting
- HTTPS, SSL/TLS security protocols
- Strong verbal and written communication skills
- Certifications such as CCNA, MCSE, CompTIA A+, and Linux certifications
- Experience working with VMware or Hyper‑V virtualization platforms
- Knowledge of Azure Cloud and container technologies
- Familiarity with ITIL framework is a plus
- This is a 6‑month contract position with potential for extension or transition to permanent hire
- Candidates must be willing to work onsite in Allen, TX
- Successful candidates are required to pass the CJIS background screening
- The interview process consists of two rounds: one onsite and one via Google Meet
Linux, Networking, Help Desk Support
Good-to-have SkillsOn‑call Support
#J-18808-LjbffrTo View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×