Product Manager , Resi

Location

Hybrid (3 days in office per week) in Allen, TX only

Resi Media, LLC, a Pushpay company, is a privately held technology company broadcasting content for thousands of organizations around the globe. The industry leader in providing ultra-reliable live streaming to both physical venues and web destinations over a standard internet connection. Resi provides world‑class technical support and customer service, having one of the highest satisfaction rates in the media industry.

• Cultivate a definitive understanding of customer experiences, challenges, and goals within the Studio interface; conduct proactive discovery with church tech directors and volunteers to optimize volunteer-driven workflows while evaluating requirements for expansion into corporate and non-profit markets.
• Collaborate closely with Software Engineering, UI/UX Design, and QA to define requirements for highly technical capabilities, including A/V streaming configurations, cloud media processing, AI video clipping, and automated on-demand publishing workflows.
• Analyze complex metrics from product, support, and sales databases to evaluate data trends, determine feature adoption, identify shifting user behaviors, and proactively deliver data‑backed recommendations to senior leadership.
• Own and execute comprehensive product launches for features within the Studio charter, partnering with Product Marketing to build distinct value propositions for volunteer tech teams while testing messaging for new business sectors.
• Serve as a collaborative bridge between core engineering domains and customer-facing teams, leading retrospectives, driving process improvements, and communicating prioritization choices clearly across the product organization.

• Media & Broadcast Domain Fluency:
  Possess at least three years of mandatory experience within audio/video streaming, web broadcasting, media compression standards (e.g., H.264, HEVC, AV1), live event production workflows, or video SaaS applications.
• Product Management Craft:
  Demonstrated expertise with 3–5 years in software product management, specifically overseeing B2B SaaS platforms or content management systems (CMS).
• Problem Solving & Autonomy:
  Proven ability to independently transform ambiguous technical constraints into clear, actionable requirements with minimal supervision.
• Influence & Communication:
  Strong interpersonal skills used to lead customer-facing discussions, support sales prospect calls, and champion product initiatives across internal departments.

• Education:
  
  Bachelor’s degree in a relevant technical or business field, or equivalent practical work experience.

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employees.
• 70% employer-paid premiums for Medical PPO Plan and Medical, Dental, and Vision for dependents.
• 401K match.
• Hybrid work model – 3 days in the office / 2 days remote each week.
• 12 paid Company Holidays.
• 15 days PTO, to start, increases with tenure and seniority.
• Paid parental and adoption leave.

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