Lead Data Center Support Services Technician

Job Description

Leads complex, data center hardware support services to ensure resilience, reliability, and availability igns, governs, and signs off on advanced change activities and site augmentations, driving standardization of SOPs/MOPs across regions. Serves as the highest operational escalation point for incidents, leading cross‑functional triage, root‑cause analysis, and long‑term corrective actions. Partners with engineering, capacity, networking, and security teams to anticipate risks, implement architectural improvements, and automate repeatable workflows.

Mentors and develops team mates, uplifts best practices, and influences policy and process changes that improve performance across the group and organization.

• Bachelor of Science degree in Computer Science, Information Systems, or equivalent work experience.
• Recent graduates encouraged to apply if they can demonstrate interest and knowledge in the position and a willingness to learn on the job – gap year students also considered.
• Prefer 2–5 years of data center experience.
• Experience working in a mission‑critical operations environment.
• Physical component requiring the ability to lift up to 25 kg and may require working in cramped spaces or elevated locations.
• Thorough understanding of data center design, including electrical and cooling plant and operation thereof.
• Airflow management (hot aisle, cold aisle, containment, etc.).
• Rack and stack equipment including commissioning of new racks.
• Strong structured cabling skills on fiber and copper (e.g., looming, term & test).
• Fully competent in own area of expertise – anticipates problems and develops contingency plans.
• Leadership experience (minimum 10 plus people in a quickly changing environment).
• Able to carry out directive without supervision.
• Able to resolve issues on their own and apply stop‑gaps for damage control.
• Able to address not just technicians but management as well.
• Able to coordinate with peer‑level ICs and formulate solutions to a multitude of problems.
• Able to guide junior technicians and instruct them on proper etiquette and protocol.
• Able to lift 50 lbs.
• Able to climb a 9‑ft. ladder.
• Ability to stand for up to 12 hours.

• Systems administration (Linux and/or Windows servers – especially command‑line based).
• Hardware repair, diagnosis & break/fix.
• Networking fundamentals (DNS, TCP/IP, basic troubleshooting).
• IT hardware concepts (RAID, SAN, x86 architecture, SCSI, FC, Ethernet, iLO).
• Base operating system installs and configuration.
• Four years for development preferred.
• Core OS services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP, serial communication, etc.

Visa sponsorship is not available for this role. Oracle is not in a position to offer U.S. immigration sponsorship, including H‑1B, TN, O‑1, or F‑1 e.g. EAD, OPT, CPT, I‑20, or F‑1 visa stamp.

• Oversee lifecycle management for servers and components; set standards for diagnosis, replacement, and performance validation without impacting critical workloads.
• Coach teams on advanced power distribution practices and complex hardware interventions; validate that work meets reliability, safety, and SLA objectives.

• Lead planning, risk assessment, and execution governance for large‑scale network builds and migrations; validate architecture, cabling, and end‑to‑end connectivity.
• Define acceptance criteria and sign‑off gates for network changes; ensure interoperability and error‑free integration with upstream and downstream systems.

• Own the escalation queue and trend analysis; direct complex investigations, establish fix‑forward plans, and ensure high‑quality documentation of resolutions within SLAs.
• Shape the ticket taxonomy, triage playbooks, and automation triggers to improve response consistency and speed.

• Govern adherence to SOPs/MOPs and site rules for all high‑risk work; ensure alignment with physical security procedures, local regulations, and audit requirements; verify…