Lead Data Center Support Services Technician

Leads complex, data center hardware support services to ensure resilience, reliability, and availability igns, governs, and signs off on advanced change activities and site augmentations, driving standardization of SOPs/MOPs across regions. Serves as the highest operational escalation point for incidents, leading cross-functional triage, root-cause analysis, and long-term corrective actions. Partners with engineering, capacity, networking, and security teams to anticipate risks, implement architectural improvements, and automate repeatable workflows.

Mentors and develops teammates, uplifts best practices, and influences policy and process changes that improve performance across the group and organization.

• Bachelor of Science degree in Computer Science, Information Systems, OR equivalent work experience.
• Recent graduates are encouraged to apply if they can demonstrate interest and knowledge in the position and a willingness to learn on the job – gap year students also considered.
• Prefer 2-5 years of data center experience
• Experience working in a mission-critical operations environment.
• The position has a physical component requiring the ability to lift to 25
  
  Kg and may require working in cramped spaces or elevated locations.
• Thorough understanding of data center design, including electrical and cooling plant & operation thereof.
• Airflow management (hot aisle, cold aisle, containment etc.)
• Rack, and stack equipment including commissioning of new racks.
• Strong structured cabling skills on fiber & copper (e.g looming, term & test).
• Fully competent in own area of expertise-anticipates problems and develops contingency plans
• Leadership experience is a must (minimum 10 plus people in a quickly changing environment)
• Able to carry out directive without supervision
• Able to resolve issues on their own and apply stop gaps for damage control
• Able to address not just technicians, but management as well
• Able to coordinate with peer level IC’s and formulate solutions to a multitude of problems.
• Able to guide junior technicians and instruct them on proper etiquette and protocol
• Able to lift 50lbs.
• Able to climb a 9 ft. ladder.
• Ability to stand for up to 12 hours

• Systems administration (Linux and/or Windows Servers - especially command line based).
• Hardware repair, diagnosis & break/fix.
• Networking fundamentals (DNS, TCP/IP, basic troubleshooting).
• IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO).
• Base Operating System Installs and Configuration.
• 4 years for development preferred
• Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP, Serial communication etc.

Visa sponsorship is not available for this role. For clarity purposes, this means that Oracle is not in a position now, or in the future, to offer US immigration sponsorship. This includes, but is not limited to, support of H-1B, TN, O-1, or F-1 e.g. EAD, OPT, CPT, I-20, F-1 visa stamp etc.

Are you an experienced Data Center Technician who has experience in data center design/operation, racking, stacking, hardware break-fix, and everything in between? Then we’d like to talk to you!

Disclaimer: Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US:
Hiring Range in USD from $31.83 to $63.65 per hour; from: $66,200 to $132,400 per annum. May be eligible for equity.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off:
  Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the…