Lead Salesforce Service Cloud Architect - CTI, AI & AWS
Job in
Allen, Collin County, Texas, 75013, USA
Listed on 2026-07-19
Listing for:
IT Shoulders, Inc.
Full Time
position Listed on 2026-07-19
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
IT Shoulders, Inc. is seeking a technical Salesforce Senior Architect to lead architecture, development, and CTI integration for a high‑volume customer service platform. You will code daily in Apex/LWC, own end‑to‑end design, and drive data‑driven CTI solutions across AWS components.
The role focuses on AI integration, MCP configuration, and leading a team of developers to deliver scalable, secure solutions with governance and performance in mind.
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