Responsable de la recette et du N3

Job Title

Job Description

Your missions:

- Support:
You lead and participate in N3 support activities for users (youth, organizations, and mission staff). You ensure the proper prioritization of actions, respect of deadlines, and alerts in case of critical or recurring incidents, and you lead the Jira Service Management support software. With knowledge of users and applications, the team proposes corrections and evolutions, and participates in the conduct of change for the evolution of business applications.

- Recipe:
You lead and participate in the activities of recipe for the corrections and evolutions of business applications. You are responsible for the methodology, especially for the implementation of strategies and test plans, recipe book, TNR,... and the use of testing tools (XQUAL).

- Management:
You animate the team by creating synergy between the two activities. You lead the planning of the load in conjunction with the PMO. You define and follow the quality indicators of each activity, and ensure the reporting. In case of degradation of the indicators, you propose solutions to improve the quality. You organize and participate in the capitalization of knowledge and the application of good practices of each activity.

You collaborate with the following actors:

• With the PMO and the Direction of Digital Products which lead the evolution of digital products of the Civil Service, you or your team participate in certain Agile rituals of the projects
• With the business services and the support teams N1/N2 for the escalation of problems and to consolidate the reporting on the quality of service to users
• With your colleagues of the DSI, especially for SSI topics.
• With the DSI especially for the digital strategy, budget forecasts, performance management.

Your projects:

The recipe & support team intervenes notably on the projects of redesign of the institutional website, of the web application of management of announcements and of the candidatures, of the web application of management of approvals. A process is underway to strengthen the practices of recipe by relying on specialized tools, to arrive at the automation of the tests of non regression.

A reflection on the tools of support is currently underway to better integrate the chain of support N0>

N3. According to the context and the needs of the DSI, you can be solicited/e occasionally in reinforcement on other projects

Indicate the required skills on the position as well as the letter corresponding to the legend below.

- E:
Know how to act in a complex context, show creativity, find new solutions, train other agents, be a reference in the field.

- M:
Implement the skill on a regular basis, correct and improve the process, advise other agents, optimize the result.

- A:
Know how to perform, occasionally or regularly, correctly the activities, under the control of another agent, know how to detect the dysfunctions.

- N:
Have basic notions, general references on the activity or the process (basic vocabulary, main tasks, knowledge of the process, global…)

Knowledge:

• Agile project methodology M
• Methods and tools of support (XQUAL or equivalent) E
• Methods and tools of support (JSM or equivalent) M
• GDPR and SSI A

Savoir-faire:

• Lead a team M
• Communicate with users in support activity M
• Define, follow and present activity indicators M
• Frame and organize the support N3 to users M
• Frame and organize application recipes M
• Manage priorities M
• Detect risks and alert M

Savoir être:

• Have a team spirit
• Have the sense of listening, pedagogy and dialogue
• Show reactivity
• Sense of public service

• Level Level 6 Bachelor's degree/equivalent diplomas
• Specialization General training

Degrees: BAC+3

Certification ISTQB required

Certification ITIL appreciated

Experiences & Perspectives: 5-10 years in recipe activities

Contract:

CDD of public law 3 years, with a trial period of 3 months

For the incumbents: detachment on a 3-year contract

Working time: 38 hours per week.

Teleworking possible

Leaves and RTT: 25 days of annual leave + 17 days of RTT

- Reimbursement Navigo at the rate of 75% or sustainable mobility allowance,

- health insurance: coverage of 50% (about 30€),

- interministerial restaurant with employer participation

Remuneration:
According to the salary scale of the Public Service, category A - Attaché

For the incumbents: resumption of the index

Upcoming move: 2nd half of 2027 to Gentilly, Station L14 Hôpital Bicêtre.

Vacant as of 13/07/2026

Head / Head of IT Project Management