Network Operations Center; NOC Technician
Job in
Allen, Collin County, Texas, 75002, USA
Listed on 2026-07-22
Listing for:
The Fountain Group LLC
Full Time
position Listed on 2026-07-22
Job specializations:
-
IT/Tech
IT Support, Network Engineer, Network Administrator, Network Security
Job Description & How to Apply Below
We are a national staffing firm and are currently seeking an Network Operations Center (NOC) Technician for a prominent client of ours. This position is located in Allen, TX.
Local candidates only
. Details of the position are as follows:
USC Required. Local candidates only.
Job Details:
- Pay: $25 – 27.86/hr to Start!!
- 12-month assignment - can extend long term.
- Monday – Friday, On site, standard hours
- Position will maintain the stability and reliability of our network operations. This is an exciting opportunity for a tech-savvy professional who thrives in a fast-paced, collaborative environment that values innovation and excellence.
- Monitor and maintain computer networks and systems. Ensure stability of telecommunications infrastructure.
- Respond to network alerts and troubleshoot issues. Perform regular network performance checks.
- Coordinate with field technicians and engineers. Maintain records of outages and quality control.
- Execute incident response for remote/cloud operations. Manage Service Now Incident, Change, and Problem Management.
- Conduct remote network surveillance and event response. Triage and resolve incidents within SLA timelines.
- Collaborate with SMEs for complex troubleshooting. Provide customer-facing support via phone, email, and portal.
- Communicate with stakeholders during service-impacting events. Manage vendor tickets effectively.
Qualifications:
- Bachelor’s degree is preferred.
- Strong working knowledge of IP networking & interoperability standards.
- 1+ years troubleshooting IP network connectivity.
- 1+ years troubleshooting routers, switches, servers, endpoints.
- Experience with VPN, BGP, MPLS, SIP.
- Ability to interpret network diagrams (e.g., Visio).
- Excellent verbal & written communication.
- Experience in Call Center or NOC (24/7 operations) nice to have.
- Service Now experience preferred.
- Network+, Cisco CCST/CCNA or ITIL certifications are a plus.
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