Network Operations Center; NOC Technician

Job Title: NOC Technician

Location: Allen, TX 75002

Duration: 12 months (possible FTE opportunity based on performance & business needs)

Work Schedule: Wed, Thurs, Fri, Sat, 7:00 AM - 5:30 PM CST

Join our dynamic team as a NOC Technician, where you'll play a vital role in maintaining the stability and reliability of our network operations. This is an exciting opportunity for a tech-savvy professional who thrives in a fast-paced, collaborative environment that values innovation and excellence.

• Monitor and maintain computer networks and systems
• Ensure stability of telecommunications infrastructure
• Respond to network alerts and troubleshoot issues
• Perform regular network performance checks
• Coordinate with field technicians and engineers
• Maintain records of outages and quality control
• Execute incident response for remote/cloud operations
• Manage Service Now Incident, Change, and Problem Management
• Conduct remote network surveillance and event response
• Triage and resolve incidents within SLA timelines
• Collaborate with SMEs for complex troubleshooting
• Provide customer-facing support via phone, email, and portal
• Communicating with stakeholders during service-impacting events
• Manage vendor tickets effectively

• Strong knowledge of IP networking and protocols
• Experience with network monitoring tools
• 1+ years troubleshooting IP connectivity and hardware errors
• 1+ years troubleshooting routers, switches, servers, endpoints
• Proficiency in VPN, BGP, MPLS, SIP
• Ability to interpret network diagrams (e.g., Visio)
• Strong analytical and documentation skills
• Ability to perform under pressure and respond quickly
• Degree not required

• Experience in Network Operations or Telecom
• Certifications:
  
  Network+, Cisco CCST/CCNA
• ITIL Certification
• Experience with AWS Cloud surveillance

Must pass CJIS prior to start

• Excellent verbal & written communication
• Experience in Call Center or NOC (24/7 operations)