Channel Solutions Engineer, Resi

Location:
Hybrid (3 days in office per week) in Allen, TX or remote in AZ, AR, CA, CO, FL, GA, IL, IN, IA, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, WA, VA

Resi Media, LLC, a Pushpay company, is a privately held technology company broadcasting content for thousands of organizations around the globe. The industry leader in providing ultra-reliable live streaming to both physical venues and web destinations over a standard internet connection. Resi provides world-class technical support and customer service, having one of the highest satisfaction rates in the media industry.

The Channel Solutions Engineer serves as the technical authority for Resi's entire indirect channel, supporting both distribution and dealer motions as a shared resource. This role broadens the set of use cases partners are able to sell, and raises the value of each new customer through correct tier and platform configuration across the full product set. The Channel Solutions Engineer does not carry a territory and does not close deals;

the objective is to make partners technically self-sufficient and to make their deals closeable.

None

Named as one of Built In ‘Best Places to Work’ in Seattle, Denver and Dallas for 2025; ranked number 10 by Seattle Business Magazine in the ‘Washington’s 100 Best Companies to Work For’ list in the large companies category for 2024; named as a 2025 ‘Best Places to Work for Women’ by Best Companies Group.

We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
• 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
• 401K match
• Hybrid work model - 3 days in the office / 2 days remote each week
• 12 paid Company Holidays
• 15 days PTO , to start, increases with tenure and seniority.
• Paid parental and adoption leave
• Compensation Range: $90k - $100k base + $15k variable = $105k - $115k OTE

Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

The following states are approved as remote work locations for this position: AZ, AR, CA, CO, FL, GA, IL, IN, IA, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, WA, VA - All other states are not in consideration for this role at this time.

• Technical training: Delivering technical training to distributor sales teams and dealer technical staff, working through the distributor's sales organization to reach its dealer network at scale.
• Enablement assets: Building reusable technical materials — use case guides, reference designs, configuration standards, and signal path documentation — spanning the full platform.
• Vertical breadth: Developing and maintaining technical positioning across multiple vertical deployments so partners can sell beyond a single use case.
• Solution design: Supporting complex and multisite opportunities pre-sale; assisting partners in scoping, specifying, and positioning systems that align with the end customer's requirements.
• Technical escalation: Serving as the escalation path for distributor representatives and dealers on product, workflow, and integration questions.
• Competitive intelligence: Maintaining deep knowledge of the competitive landscape, including protocol-level differentiation, to help partners position Resi accurately and defensibly.
• Expansion…