ALPR TSO Manager

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

At Motorola Solutions, safety and security are at the heart of everything we do. We build and connect technologies to help protect people, property, and places. Our solutions foster the collaboration that is critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. In our Technical Support Operations team, we empower our personnel to deliver critical resolution and exceptional service, supporting our ecosystem in "Solving for safer."

We are seeking a Technical Support Operations Manager to lead, mentor, and elevate a high-performing team of technical support professionals. In this role, you will champion operational excellence, drive continuous improvement across our support framework, and manage high-severity escalations to keep our customers connected and secure. You will serve as a key bridge between field support, product management, and engineering teams while leveraging modern technologies to scale our support ecosystem.

This role offers the opportunity to foster an inclusive, collaborative environment where team members thrive and reach their full career potential or equivalent practical experience.

• Lead, mentor, and develop a team of Technical Support Technicians through regular 1:1s, continuous onboarding, and career growth planning
• Manage support performance to consistently meet or exceed established Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
• Oversee data integrity within database systems while helping to ensure team compliance with quality, security, and operational policies

• Serve as the principal escalation point for critical customer incidents, guiding triage and swift resolution
• Coordinate cross-functionally with engineering and product management teams during major incidents to drive effective functional escalations
• Oversee complex customer situations, acting as a dedicated candidate advocate while balancing organizational priorities

• Synthesize operational support data to deliver actionable product insights to engineering and product teams
• Drive the creation and maintenance of internal knowledge base resources to improve first-contact resolution rates
• Promote the adoption of next-generation technologies and Priority Intelligence™ capabilities to expand ecosystem scalability

• ITS Systems & Physical Security to support vehicle intelligence solutions, ALPR, or physical security platforms
• Network Infrastructure to analyze and troubleshoot Firewall, WAN, LAN, and Router architecture
• Information…