Field Support Technician

Field Support Technician

Required

Skills & Experience:

Experience in a Field Support, Desktop Support, IT Support, or Field Technician role Strong Windows troubleshooting experience Experience supporting mobile devices Experience working through support tickets Excellent documentation and communication skills Comfortable driving to multiple sites throughout the week Networking troubleshooting experience Experience supporting switches, firewalls, or network infrastructure Palo Alto experience

Job Description:

Seeking a Field Support Technician to support construction management and corporate job sites throughout the DFW area. This individual will spend most of their time onsite providing technical support, troubleshooting user issues, documenting work performed, and supporting networking and infrastructure needs. This is a highly independent role where the technician manages their own schedule and travels between job sites.

Day-to-Day:
Travel to job sites throughout the DFW area Provide onsite Windows and desktop support Support mobile devices and application troubleshooting Troubleshoot basic networking issues Document all work performed through ticketing systems Upload notes, updates, and pictures from job sites Communicate with internal teams and site personnel Manage personal schedule and coordinate site visits Maintain expense reports and mileage tracking