Trainer - Enablement

The applications trainer will be responsible for providing training courses to customers and employees who are undergoing a product installation/conversion, as well as those who request continuing education. Therefore, in this role you would act as a continuous resource for institutions throughout their learning journey. Training courses and workshops are conducted either at a customer's location, via internet-based or other eLearning means, or at a Jack Henry location.

This position offers remote flexibility within a 70-mile radius of any of our office locations in Allen, TX;
Cedar Falls, IA;
Charlotte, NC;
Lenexa, KS;
Louisville, KY;
Springfield, MO; or Monett, MO.

The salary range for this position will be between $50,000 - $70,000/year and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

• Delivers software and service training courses or workshops. Creates and customizes curriculum and procedures for each customer situation, and may consult with the customer for appropriate customization.
• Spends time preparing selected training materials and environment for use during live and web-based training sessions.
• Tests and maintains software for training purposes.
• Provides customer follow-up during training. Acts as knowledge contact for customers during project.
• Makes changes to curriculum based on customer feedback and needs assessment. Assesses the quality of training formats and/or procedures.
• Seeks increased knowledge of features and functions of products and services. Increases knowledge of current training techniques and practices. Keeps current on product changes, upgrades, and industry trends.
• Prioritizes tasks and documents problems.
• May participate in user conferences.
• Supports, trains, and assists less experienced peers.
• May perform other job duties as assigned.

• 4 years of experience in software applications training or in the banking/payments industry
• Ability to travel 35% of the time.

• Associate’s degree preferred.
• Training certification preferred.
• Has a wide range of experience and able to resolve complex issues. Works on complex and diverse projects. Analysis requires an in-depth evaluation of variable factors. Exercises good judgment in selecting methods, techniques and evaluation criteria for obtaining solutions.
• Excellent knowledge of the financial industry.
• Excellent knowledge of Jack Henry products.
• Excellent knowledge of Microsoft Office, digital-based training tools, and a tutorial building software.
• Able to design and deliver software applications training.
• Able to meet aggressive deadlines.
• Strong communication, customer interaction, project management, and public speaking skills.

We offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.