Trainer - Enablement. Allen LilyLifestyle

Applications Trainer – Knowledge Enablement

Job : 16860

Position Level: Individual Contributor

Team: Implementation & Support

Working Time: Full-Time

Position Type: Regular

Travel Requirements: 35%

Workplace Type: Hybrid

Preferred

Location:

Allen, TX

Additional Locations: Angola, IN;
Aurora, IL;
Birmingham, AL;
Branson, MO;
Cedar Falls, IA;
Charlotte, NC;
Elizabethtown, KY;
Houston, TX;
Lenexa, KS;
Lombard, IL;
Louisville, KY;
Mendota Heights, MN;
Monett, MO;
Omaha, NE;
Shawnee, KS;
Springfield, MO;
Totowa, NJ;
Troy, MI

Remote flexibility: 70‑mile radius from Allen, TX;
Cedar Falls, IA;
Charlotte, NC;
Lenexa, KS;
Louisville, KY;
Springfield, MO; or Monett, MO.

Salary Range: $50,000 – $70,000 per year (determined based on location and experience).

• Deliver software and service training courses or workshops. Create and customize curriculum and procedures for each customer situation, and consult with the customer for appropriate customization.
• Prepare training materials and environment for use during live and web‑based training sessions.
• Test and maintain software for training purposes.
• Provide customer follow‑up during training and act as a knowledge contact for customers during projects.
• Make changes to curriculum based on customer feedback and needs assessment. Assess the quality of training formats and procedures.
• Seek increased knowledge of features and functions of products and services; stay current on product changes, upgrades, and industry trends.
• Prioritize tasks and document problems.
• Participate in user conferences, as needed.
• Support, train, and assist less experienced peers.
• Perform other job duties as assigned.

• 4 years of experience in software applications training or in the banking/payments industry.
• Ability to travel 35% of the time.

• Associate’s degree preferred.
• Training certification preferred.
• Wide experience that can resolve complex issues; works on diverse projects; analyses require in‑depth evaluation; exercises good judgment in selecting methods.
• Excellent knowledge of the financial industry.
• Excellent knowledge of Jack Henry products.
• Excellent knowledge of Microsoft Office, digital‑based training tools, and tutorial building software.
• Ability to design and deliver software applications training.
• Ability to meet aggressive deadlines.
• Strong communication, customer interaction, project management, and public speaking skills.

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.