Assistant Branch Manager - Allen

Randolph-Brooks Federal Credit Union (RBFCU) is the largest credit union in Texas with more than 1 million members and total assets exceeding $15 billion.

Recognized for financial stability, our credit union consistently receives the highest ratings of "Five Star" and "Superior" from respected organizations that evaluate financial institutions in the United States.

We’re frequently recognized as one of the best workplaces in San Antonio, Austin, the state of Texas and the country.

The Assistant Branch Manager (ABM) is responsible for all daily operations of the branch to include overall efficiency, fraud mitigation, staff placement, goal attainment, creating motivation for product empowerment while ensuring compliance with all applicable regulatory laws and internal policies and procedures. In addition, the ABM acts as a role model providing consistent guidance and information to employees and members thus enhancing the staff and member experience and assumes the AVP/BM duties in the absence of the Branch Manager.

We are also offering a sign‑on bonus! New hires will receive $250 in their first paycheck, $500 following 90 days of employment, and $500 following six months of employment (applicable taxes and with holdings). Join our team today!

Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification.

The Allen branch is located at:
404

E. Stacy Rd, Allen, TX 75002.

• Manage the daily operations of the branch to ensure business is conducted in a professional and timely manner to ensure quality member service and if applicable submitting necessary tickets to address critical items needing attention.
• Mitigate risk by ensuring compliance with regulatory laws, policies, and procedures.
• Maintain responsibility for cash audit and management of branch to include outages, limit adjustment, and cash requirements.
• Utilize critical thinking to perform impromptu decisions when resources are not readily available.
• Orchestrate maximum efficiency with staffing resources while maintaining compliance and quality member service including scheduling staff for additional duties to aid contact center staff by taking reservist calls.
• Review, support, and manage statistical information for the branch.
• Work with relevant subject matter experts within business units to ensure content is accurate, up to date and easy to understand, and training materials are updated.
• Instill cohesion and motivate staff to peak development potential earning attainment of steps needed for promotion.
• Conduct staff development, goal setting, coaching, and growth by identifying strengths and opportunities of branch staff through shadowing and one‑on‑one documented sessions.
• Ensure proper cross‑selling of products and services by coaching or offering to members and allowing the member to decide.
• Coach to analyze all deposited items for fraud and all interactions for potential impersonation to minimize fraud losses and mitigate risk.
• Handle escalated member issues and complaint management, to include appropriate steps within state and federal regulations. Oversee the resolution process and applicable training based on the complaint presented.
• Manage QA audit risk findings, audits of sales referrals for compliance with sales and service incentive policy and Quality Control performed on the branch and any other branch related reporting.
• Responsible for assessment of facilities and property to ensure are in working order.
• All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).

• High School Diploma or GED
• Minimum one year of branch operations supervisory/management experience
• Minimum three years of financial institution experience
• Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers
• Must be able to work a flexible Monday through Saturday schedule
• Proven track record of managing branch risk, developing…