Branch Manager - S. McKinney

Branch Manager

The Branch Manager — SGC leads the day-to-day operations, sales performance, member experience, and team development of the CUTX SGC branch. The role builds and develops a high-performing team that consistently meets or exceeds sales and service goals defined by CUTX's strategic plan and core values, manages branch financial and operational performance, ensures the security and maintenance of the physical facility, and represents CUTX in the local community.

The Branch Manager partners with Business Development, Lending, and other support functions to grow membership, deepen relationships, and deliver a consistent, member-centric experience while operating within CUTX policy, regulatory requirements, and AI governance expectations.

The Branch Manager is directly accountable for hiring, coaching, and developing a high-performing branch team and for holding team members accountable to results. The role sets the service tone for the branch, owns member escalations, and represents CUTX in the local community. The role is accountable for branch sales and service goal attainment and for translating strategy into daily team execution.

Branch security, cash handling, dual control, and audit-readiness require disciplined execution and oversight. The role is responsible for branch compliance with Bank Secrecy Act / Anti-Money Laundering, Office of Foreign Assets Control, and USA PATRIOT Act requirements as they apply to branch operations. The role uses AI-augmented coaching, analytics, and productivity tools and is responsible for human-in-the-loop review on every member- or employee-impacting output.

The role communicates frequently with members, team members, peers, and leadership across multiple channels and contexts. The role identifies and escalates fraud, security, compliance, and member-harm concerns arising in branch operations.

This role operates in AI Tier 2 for its principal AI-augmented workflows. The Branch Manager - SGC retains accountability for any decision, communication, or member/employee-impacting action influenced by AI output, consistent with the CUTX Generative AI Usage Policy §3.4. The Branch Manager - SGC is required to apply human-in-the-loop review on every AI-generated coaching note, performance summary, member-facing communication, and operational recommendation before action is taken.

Stop reliance on AI output and escalate immediately if output appears inaccurate, biased, non-compliant, or outside the role's documented scope (Generative AI Usage Policy §3.5). Refrain from entering member non-public personal information (NPI), confidential CUTX information, or material non-public information into any AI tool not explicitly approved for that data classification. Complete all required AI training within thirty (30) days of hire and maintain currency on annual refreshers.

The Branch Manager - SGC is responsible for all enterprise compliance obligations applicable to a CUTX team member, including BSA/AML, OFAC, USA PATRIOT Act/CIP/CDD, GLBA and the Safeguards Rule, Fair Lending laws (ECOA/Reg B, Fair Housing Act), UDAAP, Information Security and Acceptable Use, and the CUTX Code of Conduct. The Branch Manager - SGC is responsible for the CUTX Generative AI Usage Policy (TRAIGA / HB 149-aligned), the CUTX AI Playbook (including Tier 2 obligations applicable to this role), and Texas Responsible Artificial Intelligence Governance Act (TRAIGA / HB 149) requirements applicable to the role.

The Branch Manager - SGC is responsible for the CUTX Retail / Branch Operations Policy, Cash Handling and Dual Control procedures, and Physical Security policy.

This role is performed on-site at the CUTX SGC branch (Sherman/Grayson County), with periodic travel to other CUTX locations, training events, and community/business development activities. The work environment is a typical retail branch setting with no hazardous or significantly unpleasant conditions. Essential physical activities include the ability to remain stationary at a workstation or teller line for extended periods; frequent use of fingers, hands, and wrists for typing, handling cash and documents, and operating…