Strategic Account Manager - Cardiovascular

Overview

Nordson Medical, a global leader in Interventional Solutions, Fluid Components, and Surgical Solutions, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

This is a dynamic, customer-facing, account relationship and retention role that requires proactive communication and strategic discussions from the clinical professional to the C-Suite level. The Strategic Account Manager (SAM) is responsible for providing a strategic approach to developing global customer relationships while delivering processes and best practices to our largest and most valuable customers. This role owns a select number of TOP strategic customers and ensures growth greater than the market rate leveraging our range of products and services.

• Sales growth – Meets monthly, quarterly and annual assigned sales quotas for revenue growth and strategic objectives in assigned territory or assigned accounts.
• Strategic Account Management – Maps out Key Account organization and develops relationships with key decision makers to understand what is required to add value, win new business, and exceed expectations.
• Leads Nordson’s strategic objectives and account planning process for the Key accounts to include revenue targets and performance objectives over short and long-term duration.
• Act as a strong customer advocate and inform Nordson Medical business units what is required to win new business.
• Establish consultative, productive, and professional relationships with customers globally and influence key stakeholders and C-level executives who occupy the primary buying position.
• Communicate Nordson Medical’s value proposition for products and service and act as a trusted advisor to the customer.
• Lead communication efforts between selected accounts and Nordson Medical business units, establishing recurring calls, business reviews, and visits.
• Proactively assess, clarify, and validate customer/prospective customer needs on an ongoing basis.
• Coordinate involvement of company personnel, including support, service, and management resources, to meet account performance objectives and customer/prospect expectations.
• Provide customer feedback for product development representing the voice of the customer as needed.
• Manage and develop Regional Account Managers globally to support retaining and winning business locally.
• Support the division with insight and analysis on market development and other strategies to drive profitable growth.
• Attend state, regional, and national trade shows as appropriate.
• Perform other related duties as assigned.
• Account Management – Build relationships with key stakeholders on a global level throughout the account lifecycle.
• Serve as the single, global point of contact for all things Nordson Medical.
• Serve as the escalation point and manager of support and service escalations.
• Ability to network across an organization globally; establish relationships with key influencers and decision makers.
• Provide reporting to cross-functional areas and senior management.
• Provide detailed summaries of the overall needs, health and key issues of the supported customers.
• Provide periodic health checks and business reviews to key customer stakeholders; review metrics, articulating areas of strength, and developing programs for improvement and/or remediation opportunities.

• Sets and delivers customer aligned long-term growth objectives.
• Achesives assigned annual sales quota for the global parent accounts.
• Protects core business and minimizes erosion due to deliberate and tenable to results actions.
• Meets and maintains company expectations for average sales pricing and profitability.
• Develops leads for new product or business development opportunities aligned with the organizational strategy.
• Maintains high customer satisfaction ratings that meet company standards and customer’s expectations.

• Bachelor's degree in engineering or business with demonstrable technical acumen.
• Master's degree in business…