Account Manager II

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Regular Full-Time Allen, TX, US

2 days ago Requisition

For more than 50 years, Photronics has been a global leader in photomask technology, powering the innovation behind the world’s most advanced devices. Our success is built on collaboration, quality, and the dedication of our people.

• Photronics office location, Allen Texas or Brookfield CT onsite.

• Ability to travel minimum 50% and up to 75% to support customer meetings, business reviews, and account activities.

Account Management & Customer Support

• Manage assigned customer accounts, supporting account plans, customer communication, and ongoing commercial activities.
• Support the commercial relationship with accountability for customer satisfaction, revenue growth, and alignment with business objectives.
• Develop a strong understanding of the customer’s business needs, product requirements, supply chain model, and decision-making structure.
• Establish and maintain relationships with customer contacts across purchasing, technical, operations, and business teams.
• Translate customer requirements into clear internal actions and help coordinate timely responses to customer needs.
• Support commercial discussions, pricing activities, contract administration, and customer business reviews as assigned.

• Coordinate with internal teams including engineering, manufacturing, quality, supply chain, finance, and leadership to support assigned customer accounts.
• Drive internal follow-up on customer commitments and help ensure timely execution of account-related actions.
• Manage complex internal dependencies while maintaining clear ownership and accountability.

• Leverage technical expertise to engage credibly with customer engineering and manufacturing teams.
• Partner with internal technical teams to align solutions with customer technology requirements and future roadmaps.
• Balance technical feasibility, operational execution, and commercial outcomes.

• Maintain accurate opportunity management, forecasting, and pipeline visibility for assigned accounts.
• Identify and support account growth opportunities across assigned products, technologies, and customer needs.
• Support demand forecasting, customer planning, and internal communication related to account growth.

Additional responsibilities as assigned.

• Knowledge of the semiconductor industry, including customer needs, supply chains, and commercial account management practices.
• Strong commercial acumen with the ability to manage complex, high-touch customer engagements and strategic account relationships.
• Demonstrated ability to communicate effectively with internal and external stakeholders, including customer decision-makers and business leaders.
• Ability to coordinate cross-functional teams across engineering, manufacturing, quality, supply chain, finance, and operations.
• Ability to engage credibly at a technical level with customer engineering and manufacturing teams.
• Strong relationship management, problem-solving, negotiation, and follow-up skills in a customer-facing environment.
• Executive presence with sound judgment, professionalism, and the ability to represent the company at the highest levels.

• 3+ years of sales, account management, business development, or customer-facing commercial experience, preferably within the semiconductor industry.
• Proven success managing customer relationships, supporting revenue growth, and maintaining strong customer satisfaction.
• Experience supporting sales engagements that require sustained customer communication and internal coordination.
• Experience developing account opportunities, supporting customer onboarding, or expanding existing customer relationships.
• Experience coordinating with internal cross-functional teams to resolve customer needs and support account objectives.
• Experience with long-term supply agreements, co-development models, or strategic partnership…