Program Manager - IBHS Autism Services

Location: Bryn Mawr, PA 19010

Title: Program Coordinator

Serve as a vital member of Kaleidoscope ABA’s mission to deliver therapeutic services to children with autism as the Program Coordinator. Manage day-to-day program operations, staff and service scheduling, recruitment, customer service, reporting, and administrative tasks to support growth and quality care.

• Assess new referral service needs based on established criteria.
• Confirm insurance eligibility for children.
• Coordinate therapeutic services, including intake packet collection, schedule management, and liaison with clinical and recruiting teams.
• Maintain key deadlines for each case.
• Collaborate with the clinical team to monitor service effectiveness and reassess needs.
• Document all care coordination and case management activities in the electronic health record.
• Hold initial contact meetings with clients and parents, followed by weekly follow-ups.
• Establish and maintain coordination with all relevant parties.
• Work collaboratively with the clinical treatment team (BCBA, LBS, BHT) to ensure services are coordinated.
• Coordinate weekly service schedules of assigned providers.
• Support collection and verification of weekly service hours and documentation for billing.

• Medical, Dental, and Vision Insurance through United Healthcare.
• Paid Time‑Off (Vacation, Sick, and 8 Paid Holidays).
• Long‑Term Disability and Life Insurance.
• 401(k) with a 6% match and a two‑year vesting schedule.
• Weekly payroll each Thursday.

Critical competencies for successful performance include high ethical standards, integrity, courteous communication, and the ability to handle change productively.

• Bachelor’s Degree or equivalent work experience.
• Preferred:
  Bachelor’s in Marketing, Business Administration, or Healthcare Management.

• Five years of management in a professional environment, preferably in medical or behavioral health practice operations.
• Experience in building and retaining customers.
• Five to seven years managing and developing staff (preferred).
• Prior Practice Managers and Retail Managers encouraged to apply.

• Strong rapport‑building and staff management skills.
• Sense of urgency and ability to work independently toward goals.
• Excellent time management, organization, prioritization, and deadline management.
• Attention to detail and consistency in administering processes across the center.
• Superb communication and listening skills; professional appearance required.

• Proficient in Microsoft Office (Word, Excel, PowerPoint) and email/Outlook.
• Ability to keep accurate records, work in the database, and track processes in Excel.

• Exposure to constant or intermittent sounds; occasional stress due to meeting service requirements.
• Hours:
  
  7:30 a.m.–5:00 p.m.; may vary with recruitment projects and may be adjusted based on company needs.
• Full‑time duties are essential; email and calls may be required outside of typical hours.

Kaleidoscope Family Solutions ABA and its affiliates do not discriminate and are Equal Opportunity Employers.