Clerical Assistant ; LIHEAP - Danville Processing Center

Position Overview

As a Clerical Assistant 2 with the Pennsylvania Department of Human Services, you will help keep LIHEAP operations on track and running smoothly. This position provides meaningful work that supports residents who depend on timely assistance. You will be part of a team that values accuracy, teamwork, and public service. Step into a role where your effort truly matters.

• Data Entry:
  Input information into automated systems and review results for accuracy and compliance.
• Application Processing:
  Receive and register applications and complete file clearances according to established procedures.
• Inquiry Review:
  Interpret documents, complete transactions, and record results while meeting deadlines.
• Phone Support:
  Answer and route phone calls, relay messages, and provide non‑technical information as needed.
• Mail Handling:
  Process, scan, and distribute incoming and outgoing mail, faxes, and case materials.
• File Maintenance:
  Build, update, purge, and retrieve case records following retention and procedural guidelines.

• Full‑time, seasonal employment, 37.5 hours per week.
• Position typically runs for 6–8 months during the fall and winter seasons to assist clients in applying for heating assistance.
• Work hours are 8:30 AM to 5:00 PM, with a 1‑hour lunch.
• Travel and overtime as needed.
• Work Conditions:
  Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs, with reassignments made in compliance with contract language.
• Telework:
  This position may be eligible for part‑time telework. Specific details of the telework schedule will be discussed during the interview process. Eligibility requires a securely configured high‑speed internet connection and a work location inside Pennsylvania. If you are unable to telework, you may report to the headquarters office in Danville, PA. Telework eligibility is subject to change at any time.
• Salary:
  New employees will begin at the starting hourly rate of $18.83 (before taxes).

• Six months as a Clerical Assistant 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Graduation from high school; or
• An equivalent combination of experience and training.

• You must meet the PA residency requirement.
• Hiring preference will be given to candidates who live within Montour County. If no eligible candidates in Montour County apply, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

• A conditional offer of employment will require submission of criminal history reports.
• Background investigation must be passed.

• Resumes, cover letters, and similar documents will not be reviewed; eligibility information must be provided on the application.
• Applications must be submitted by the posting closing date; late applications and additional materials will not be accepted.
• Failure to comply with the above requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Generative AI tools may be used for preparation purposes only; any misrepresentation or use of AI during interviews is prohibited.

• Pennsylvania law (51 Pa. C.S. § 7103) provides employment preference for qualified veterans.
• To learn more about veteran preferences, visit (Use the "Apply for this Job" box below). and click on Veterans.

• 711 for hearing and speech disabilities or other individuals.

Accommodation:
If you are contacted for an interview and need accommodations due to a disability, please discuss your request with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve…