Aging Case Aide ; Local Government

The Position

Looking for a rewarding and fulfilling career helping seniors while working in a team and supportive environment? Then this is the opportunity for you. This role supports older adults by helping them access important programs, services, and community resources. You will join a caring team that values dedication and clear communication. This is a great opportunity to contribute to the well-being of seniors while growing your professional skills.

This role focuses on connecting older adults with services, resources, and supports that meet their needs. It involves gathering information, determining eligibility, and guiding consumers through various programs. As an Aging Case Aide 2, you will perform the following duties:

• Referral Processing: Review and record incoming referrals received through telephone calls, mail, faxes, police reports, and other sources
• Microsoft Software Skills: Create fliers, calendars, spreadsheets, and other materials for advertising and organizational purposes
• Information Screening: Screen calls, identify presenting problems, provide information, and collect detailed referral data
• Eligibility Assistance: Determine benefits eligibility and assist consumers with completing applications for programs such as prescription coverage, tax rebates, housing, and transportation
• Case Documentation: Document all consumer contacts with thorough and accurate case histories, resolutions, and dispositions
• Community Support: Participate in wellness fairs, coordinate holiday gift events, and offer guidance on agency services and community resources

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with 60-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

Minimum Experience and Training Requirements:

• One year as an Aging Case Aide 1; or
• Two years of public contact work, including one year in a human services program; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
• your score may be lower than deserved.
• you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.