Facilities Front Of House Reception Job Allentown area,Pennsylvania USA,Administrative/Clerical

About The Role

OCS are looking for an enthusiastic and capable individual to form a key part of the team. To work as part of the Front of House team in the delivery of tasks to fulfil the contractual requirements. To ensure that service delivery is maintained to SLA’s and ensure that all activities are delivered in accordance with customer expectation.

About

The Role

Working Hours

Monday to Friday, two shift patterns. Morning Afternoon

Key Responsibilities

Answering phone calls in an efficient and professional manner.
Callers are to be announced when put through the relevant extension, with messages to be taken if the call cannot be taken at that time. All messages to have time, date, caller's name, company, contact no and reason for call, if appropriate. Messages must be passed to the recipient promptly.
Greeting visitors and contractors ensuring all names and details are logged and recorded in the correct book on reception and notifying the appropriate member of staff. All visitors must have appointments and be accompanied at all times.
To work as part of the Front of House team in the delivery of task to fulfil the contractual requirements.
To project a professional and positive image at all times, to both internal and external customers.
To ensure that processes regarding the access of staff and visitors into the premises are adhered to.
To assist with meeting room bookings when required.
To provide back-up administration support as and when required.
To operate a clear desk policy and be responsible for general tidiness and housekeeping within the Reception area.
To develop an understanding of OCS in order to improve personal contribution to the company and all staff interacted with.
To carry out as requested any other office duties, which are normal custom and practice.
To undertake sufficient training to ensure knowledge of the systems required to facilitate the position.
To esculate all feedback for quick resolution.
To communicate effectively with all colleagues to prioritise work and encourage excellent feedback.
Management of day to day inventory and stock control.
To load and unload deliveries if required and safe to do so.
Monitor and respond to environmental system alarms within the unit.
Collection, use of x-ray, sorting and delivery of post across site.
Ensuring compliance with manual handling, risk assessments at all times.
Reconfiguring meeting and conference room furniture and equipment as directed.
To carry out PPM and reactive tasks as instructed.
Provide assistance to third parties as and when required.
Act upon reasonable requests and instructions from FOH Supervisor, Contracts Manager and Client.
To work reasonable overtime as and when required.
IT literate for spreadsheets, database and general word applications essential.
Ability to multitask and work alone.
Excellent communication skills and the ability to motivate others.
Willing to learn new skills and can disseminate knowledge to other team members.
Exemplary customer service skills
Calm under pressure
Effective organisational skills Personal Specification:
Excellent telephone manner
Must have SIA License
Good communication skills
Smart, presentable appearance
Use of own initiative
Personable, approachable and able to work as part of a team
Extensive reception experience
Good IT skills including Word, Excel and Lotus Notes

About The Company

OCS UK & Ireland is a leading facilities management company with…