Customer Account Associate

Triumph Group

Customer Account Associate

This development role requires an individual with high levels of administrative competence. The Customer Account Associate holds an essential interfacing position, engaging with all business stakeholders (internal and external), ensuring comprehensive management of the customer account order books, providing both the customers and the business comprehensive analysis in an effective and professional manner.

As this is a development role, mentorship and guidance will be provided by the responsible Director and the rest of the customer-facing team within the business. Upon recruitment Triumph will allocate a Manager, a Buddy and a Mentor from the team.

Customer Account Associate position shall include, but is not limited to:

Customer management

• Entering/maintaining sales orders, supporting sales forecasts and the budget
• Interface with the customer building strong, long-term relationships as a key part of the first line of enquiry process
• Providing accurate and timely quotations in response to Request for Quote (RFQs) or repair requests from customers
• Validation of sales orders or repair order requests, against customer terms and conditions, quality requirements, etc
• Accurate checking and acknowledgement of Purchase Orders, ensuring full compliance with ITC (International Trade Compliance) requirements, and validating against existing pricing
• Compile and analyse customer performance data (Against Orderbook changes, Program Rates, 'In-contract' demand changes etc), identifying key risks and opportunities to the business
• Ensure all system quoted prices are contractually agreed and accurately support current exchange rates (where applicable)
• Identifying and delivering opportunities to enhance the profitability of the business

• Based in Deeside
• Travel to other Triumph sites may be required
• Hours of Employment: 37 hours a week. Flexibility may be required

Triumph Group and all its divisions and subsidiaries are Equal Opportunity/Affirmative Action Employers. Triumph Group provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact  to request assistance.

Include the title of the position and location in the subject line of your email so we may direct your email to the appropriate person. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

"An Equal Opportunity Employer - Minorities/Females/Disabled/Veterans" We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, or any other characteristic protected by law. Pursuant to International Traffic Arms Regulations ("ITAR") and the Export Administration Regulations ("EAR"), applicants for SELECT positions will be required to provide proof of U.S. Citizenship, U.S. Permanent Residence, or U.S. Immigration Status in order to meet the minimum qualifications for those select positions.

All inquiries related to citizenship are asked solely to comply with ITAR and EAR export licensing requirements.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

41 CFR 60-1.35(c).