Manager, Commercial Operations

• Enable Sales, Marketing, and Customer Service to achieve growth through sales operations, CRM excellence, and data-driven execution
• Own the commercial operating system, including CRM strategy, data governance, and technology enablement
• Lead a team of three and drive process discipline, adoption, and measurable funnel performance improvements
• Align Sales, Marketing, and Customer Service processes across the lead-to-revenue lifecycle
• Identify and eliminate friction in lead management and sales funnel progression
• Standardize, automate, and optimize sales management processes, including lead qualification, pipeline management, forecasting, and handoffs
• Lead sales operations, including pipeline governance, forecasting accuracy, performance tracking, and pricing
• Apply Challenger Sales methodologies within the CRM interface
• Partner with commercial leadership to translate growth strategy into technology-enabled execution
• Own CRM data strategy, hygiene standards, policy documentation, account segmentation, and data-quality controls
• Own Salesforce CRM strategy and optimize adoption across global commercial teams
• Define and execute a technology roadmap focused on automation, efficiency, and data accuracy
• Establish funnel visibility through dashboards and reporting
• Track conversion, pipeline health, and forecast accuracy
• Deliver actionable insights to improve commercial performance
• Manage and develop three direct reports
• Drive adoption of CRM, tools, and processes through training and change management
• Collaborate with supply, business units, finance, applications engineering, and other stakeholders to support commercial growth and customer requirements

• Bachelor’s degree in a related field such as Business, Finance, Economics, Information Systems/IT, or Marketing
• 7+ years in Sales, Commercial, or Revenue Operations
• Minimum 4 years serving as primary Salesforce Administrator for a global, enterprise-level organization
• Demonstrated go-to-market fluency
• Experience architecting CRM-enabled lead management models, automation, and governance
• Proven success leading CRM-enabled sales growth and process transformation
• Advanced proficiency with Salesforce Flow Builder, complex sharing rules, and advanced reporting/dashboards
• Experience overseeing integration and optimization of adjacent sales tools
• Experience managing and developing teams
• Cross-functional leadership across Sales, Marketing, and Customer Service
• Salesforce Certified Administrator certification required
• Position may require U.S. Person status for authorized access to ITAR-controlled data, depending on assigned business unit
• Employment contingent upon successful completion of pre-employment drug screening and background investigation

Demonstrates expertise in Salesforce CRM strategy, data governance, and sales operations management, with a focus on driving measurable performance improvements and optimizing processes across Sales, Marketing, and Customer Service. Proven ability to lead teams, implement automation, and deliver actionable insights to enhance commercial growth.

• Salesforce CRM Strategy
• Sales Operations Management
• Data Governance
• Team Leadership
• Challenger Sales Methodologies

• Salesforce Administration
• Salesforce Flow Builder
• Lead Management Models
• Pipeline Management
• Forecasting
• Advanced Reporting
• Data Quality Controls
• Process Automation
• Performance Tracking
• Account Segmentation

• Cross-Functional Leadership
• Change Management
• Collaboration
• Training

• Salesforce Certified Administrator

• Sales Operations
• Revenue Operations
• Data-Driven Execution
• Commercial Growth
• Lead-to-Revenue Lifecycle

• Salesforce
• CRM Tools
• Dashboards
• Reporting Tools