Inside Sales Operations Executive

Informa is a leading academic publishing, business intelligence, knowledge, and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis is one of the world’s largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives. We bring together diverse people, ideas and opinions to validate and publish the experts, theories and truths that matter. And we’ve been doing this in an unbroken arc since 1798.

Our purpose is to foster human progress through knowledge. We strongly believe that this requires us to encourage and examine different ideas and voices, so that any work that meets our exacting levels of quality deserves to be included in our publications. This requires open minds, the opportunity for robust debate, and the courage to defend perspectives that stand up to scrutiny, even if they conflict with our personal beliefs or values.

Because that’s the only way to find the best obtainable version of the truth and, ultimately, foster human progress. If you agree, then we’d love to hear from you.

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

The Inside Sales Operations Executive is a newly created role responsible for supporting the Inside Sales team by managing the operational, administrative, and transactional activities associated with customer renewals and sales processes. The role focuses on order processing, invoicing, opportunity management, contract administration, and customer support to ensure accurate and efficient execution of renewals and transactions.

Working closely with Inside Sales Executives, Finance, Legal, and Customer Support teams, the role ensures data integrity, SLA compliance, and a seamless customer experience throughout the customer lifecycle. The successful candidate will help drive operational excellence by maintaining accurate records, supporting pipeline and forecasting activities, executing multi-year renewals, resolving customer inquiries, and identifying opportunities to improve processes and efficiency.

This is a hybrid role requiring the successful applicant to attend our Philadelphia office three days per week, with the remainder of the time working remotely.

Order Processing & Contract Administration

• Prepare, validate, and process customer order forms accurately and within agreed timelines.

• Verify customer information, pricing, entitlement, and contract terms prior to submission.

• Maintain accurate contract and customer documentation for compliance and audit requirements.

• Track order status and proactively manage follow-up actions to ensure timely completion.

Invoicing & Customer Service Support

• Manage invoicing processes for renewals, amendments, and new transactions.

• Liaise with CS to resolve billing issues, payment queries, and invoicing discrepancies.

• Support revenue recognition processes by ensuring accurate transaction records.

• Assist with month-end and quarter-end activities related to renewals and sales operations.

• Maintain accurate financial documentation and reporting records.

Opportunity & Renewal Management

• Maintain and update Salesforce records to ensure opportunity and customer data accuracy.

• Monitor renewal opportunities and identify contracts requiring attention or escalation.

• Manage the administration and execution of multi-year renewal agreements under $20K.

• Ensure contract terms, pricing, and renewal schedules are accurately reflected in internal systems.

• Support contract amendments, modifications, and customer communications throughout the renewal process.

• Coordinate with…