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Customer Service Rep HelpDesk/Support Client Relationship Manager

Customer Escalations & Claims Specialist

Job in Allentown, Lehigh County, Pennsylvania, 18103, USA
Listing for: Assurant
Full Time position
Listed on 2026-02-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading global business services company is seeking a candidate to manage customer escalations, support claims for home appliance repairs, and ensure satisfaction through effective communication. Responsibilities include making repair decisions, auditing claims, and identifying process improvements to enhance customer experience. The position offers a pay range of $19.08 - $30.53 and requires flexibility in scheduling within a weekday framework, with an emphasis on client service quality and operational efficiency.
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