Service Advisor - Parts

Cornell Cookson, a division of Clopay Corporation, is a leading door and grille manufacturer with facilities in Mountain Top, PA. We manufacture a complete line of overhead door and closure products, designed for commercial, industrial, institutional and retail use. Discover what you're looking for through our brands' websites below. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products.

Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team.

We have an excellent opportunity for a Service Advisor 1 - Parts role in our Mountaintop facility, located in Mountaintop, PA.

This position contributes to Cornell‑Cookson’s customer satisfaction principles by responding to customer inquiries regarding parts, quotes and orders including status on all products provided by Cornell Cookson.

• Provide superlative service and support to customers.
• Improve customer relationships and customer satisfaction.
• Processing of parts orders and providing parts pricing for repair order for all products.
• Place orders and generate job sheets to be sent to the shop to manufacture product to fill order request.
• Communicate with customers verbally and in writing.
• Provide order status, tracking information and ship date information to customers and others.
• Release existing quotes for fabrication.
• Perform other duties as assigned.

• Must be highly organized and have a proven ability to work within a team environment.
• 2-5 years experience interacting with customers preferred.
• Must possess superior communication skills.
• Must have experience in a customer service environment communicating with customers, processing or imputing orders and/or high volumes of data entry.
• Rolling door knowledge and mechanical background a plus.

We offer a competitive salary plus an additional $1.00/hr shift differential and a very comprehensive benefits package, including 401(k), paid holidays, sick, and vacation time. Equal Opportunity Employer, providing a drug‑free work environment. Get job alerts by email.

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

• 8 hour shift

• Monday to Friday

Work Location:

Hybrid remote in Mountain Top, PA 18707

Job Type: Full-time

• Email

• Yes

• Yes, at email address provided