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Customer Success Mgr./ CSM Technical Support HelpDesk/Support

Enterprise AI Customer Success Advocate

Job in Allentown, Lehigh County, Pennsylvania, 18103, USA
Listing for: ServiceNow
Full Time position
Listed on 2026-02-28
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading enterprise workflow company seeks an experienced Customer Success Manager to manage a portfolio of mid-market customers. In this role, you will guide clients from implementation to maximizing value, all while leveraging AI-driven solutions to improve workplace efficiency. The ideal candidate has a strong background in Customer Success within SaaS, excellent relationship-building skills, and the ability to translate complex technical solutions into business benefits.

This position offers flexibility in work persona and includes travel requirements.
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