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Subrogation Call Center Supervisor
Job in
Allentown, Lehigh County, Pennsylvania, 18103, USA
Listed on 2026-03-05
Listing for:
Virtual Vocations Inc
Full Time
position Listed on 2026-03-05
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM -
Management
Job Description & How to Apply Below
Key Responsibilities Supervise, coach, and develop remote call center agents and team leads Monitor and manage key performance indicators and ensure adherence to policies and procedures Handle escalated customer concerns and conduct performance evaluations and coaching sessions
Required Qualifications High School Diploma/GED Minimum 1 year of supervisory or team lead experience in a call center environment 2-3 years of call center experience in a high-volume, metrics-driven environment Strong knowledge of call center performance metrics and performance management practices Ability to manage escalated customer issues while ensuring compliance with policies
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