Scheduling Assistant II

Customer Service Representative

Callouts:
This is a hybrid role - three days at office a week. Serve as central point of contact for all incoming customer calls/emails. Address customer questions/concerns as much as possible. Delegate to appropriate individual/group if unable to address. Log customer calls and report out weekly. Assist schedulers with proactive customer contacts throughout job scheduling process. Provide clear guidance for customers on pre-job requirements (ex.

Inspection due dates, physical work to be complete before work is executed, setting up new meter account, etc.). Schedule customer appointments, issue reminders/confirmations. Maintain log of all communications to report out weekly. Provide other scheduler assistance as needed. Assist in creating work packets. Assist in processing bundled job cards. Remove job holds once verified. Create IVR appointments. Assist in WO close out.

Schedule temp disconnects. Investigate property damage claims and schedule work if PPL liability is determined.
* This is not a driving role*.