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Customer Care Team Lead: Coaching & Ops Excellence
Job in
Allentown, Lehigh County, Pennsylvania, 18103, USA
Listed on 2026-08-15
Listing for:
NiSource Inc.
Full Time
position Listed on 2026-08-15
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
NiSource Inc. is seeking a Team Leader to guide a Customer Care team in delivering outstanding service and achieving operational and financial goals in line with company standards.
The role leads Customer Service Representatives and Sr. CSRs, developing talent, coaching performance, and ensuring compliance with policies while driving process improvements and a strong customer-first culture across onsite and remote staff within the organization.
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