Customer Service Representative

Customer Service Representative

Are you a detail-oriented professional who enjoys supporting customers, solving problems, and working in a fast-paced environment? We're looking for a Customer Service Representative (CSR) to be a key part of our operations team. This role goes beyond traditional customer service. You'll collaborate with multiple areas of the business, including Operations and Inventory Control, making it an excellent opportunity for someone who wants to build their skills and explore future leadership opportunities.

Our client is a global leader in logistics and supply chain management, helping some of the world's most recognized brands move products efficiently and reliably.

Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:

• Medical/Vision/Dental/Rx plans
• Holiday Pay
• Teladoc (online care)
• Referral Bonus Incentive
• Weekly Pay
• 401k
• And More!

Customer Service Representative Details:

• Temp-to-Hire position
• $ 20.50 / hour
• Full Time work available
• First Shift (Monday through Thursday from 05:30am to 04:00pm)

• Processing goods receipt and goods issue orders in SAP
• Maintaining container and trailer information through our Yard View system
• Providing product, service, and transit information to customers
• Resolving customer inquiries and service-related issues promptly and professionally
• Maintaining accurate customer records and documentation
• Updating order status and tracking information using Google Sheets
• Managing digital driver logs for arrivals and departures
• Assisting with order distribution and supporting operational needs as required
• Performing additional duties to support the team and business objectives

Customer Service Representative

Qualifications:

• Strong customer service and communication skills
• Excellent organizational and multitasking abilities
• Attention to detail and accuracy
• Comfortable working with technology and data entry systems
• Ability to work independently and as part of a team
• Flexibility to provide coverage for other shifts when needed
• Experience with SAP or warehouse/logistics operations is a plus, but not required

• Applicant may be subject to a background check
• Pre-employment drug screen (Excluding THC) is required as a condition of employment

* A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.

We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.