Call Center Customer Service Representative Allentown, PA
Job in
Allentown, Lehigh County, Pennsylvania, 18105, USA
Listed on 2026-08-24
Listing for:
Robert Half
Full Time
position Listed on 2026-08-24
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Call Center Customer Service Representative
Robert Half is seeking a professional and customer-focused Call Center Customer Service Representative to join a local team. In this role, you will handle inbound and outbound customer interactions, resolve inquiries efficiently, and provide a positive customer experience.
Key Responsibilities- Answer incoming calls and respond to customer questions, concerns, and service requests.
- Provide accurate information about products, services, accounts, and company policies.
- Resolve customer issues promptly and escalate complex matters when needed.
- Document all customer interactions clearly and accurately in the appropriate systems.
- Process orders, updates, cancellations, and other service-related transactions.
- Meet performance goals related to call quality, response time, and customer satisfaction.
- Maintain a professional, empathetic, and solution-oriented approach on every call.
- Collaborate with supervisors and team members to improve service processes and customer outcomes.
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