Call Center Specialist

Call Center Specialist I

Allentown, PA 18104

Position Type Full Time

Summary:

Operates telephone system by answering incoming calls, scheduling appointments and directing all other callers to appropriate personnel to ensure Patient Care Excellence by performing the following duties.

Essential Functions:

• Schedules patient appointments, determining between urgent and non-urgent injuries.
• Answers incoming telephone calls and responds accordingly and/or directs caller to appropriate personnel.
• Receives and conveys detailed and descriptive messages from patients and directs to appropriate personnel.
• Answers questions about organization and provides callers with address, directions, and other information.
• Other duties may be assigned.

• High school diploma or general education degree (GED). One-year related experience and/or training; or equivalent combination of education and experience.
• Ability to multitask and maintain professional telephone etiquette.
• Computer Database software and Internet software.
• Problem solving skills in standardized situations.
• Ability to work accurately and efficiently.
• Excellent verbal and written communication skills.
• Knowledge of medical terminology helpful.
• Prior customer service representative experience required.
• Knowledge of 3rd party insurance and medical office experience helpful.
• Prior experience in an orthopaedic setting helpful.