Resolution Support Spec II

Resolution Support Specialist

Unlock your career potential:
Customer service 's all about enabling our customers to be more effective employers. Our Customer Service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. Did you know that the vast majority of our customers are not only satisfied, they'd recommend ADP to someone else? You will be the one providing the on-the-spot support that makes our integrated solutions stand out in today's increasingly competitive global marketplace.

ADP is hiring a Resolution Support Specialist. In this position, you'll join a team of rock star professionals who are responsible for ensuring every customer interaction is a best-in-class experience. You'll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products. You'll be supporting ADP's newest innovative product, Roll by ADP.

Roll is a mobile app payroll solution for small businesses.

Responsibilities:

• Provide chat based support to Roll clients
• Resolve routine customer concerns and requests
• Answer customer questions about how to use the Roll product
• Adapt quickly to change, including handling new processes and responsibilities
• Learn and navigate ADP systems in order to respond to issues

Qualifications

Required:

• At least 2 years of previous experience
• High School diploma

Preferred Qualifications:

Preference will be given to candidates who have the following:

• Bachelor's degree or equivalent in education and experience
• Strong client relationship and interpersonal skills
• Ability to troubleshoot and resolve customer complaints using pre-defined solutions
• Demonstrated ability to learn and apply basic concepts in new situations
• Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner
• Ability to collaborate and work in a team environment as well as work independently and make sound decisions