Desk Associate - Dover YMCA

Friendly, reliable team member needed for early morning shifts at the Dover YMCA to welcome members and start the day strong. This part‑time role (5:15–9:00 AM) focuses on customer service, member check‑in, and creating a positive experience for everyone who walks through our doors.

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Welcome Desk Associate at the YMCA maintains a supportive, positive atmosphere that welcomes and respects all individuals. The Welcome Desk Associate responds to member/guest needs and promotes memberships and programs.

We are welcoming: we are open to all. We are a place where you can belong and become.

We are genuine: we value you and embrace your individuality.

We are hopeful: we believe in you and your potential to become a catalyst in the world.

We are nurturing: we support you in your journey to develop your full potential.

We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

• Must be knowledgeable of all facets of the Y, and have the ability to provide accurate information to members and potential members via phone or in person.
• Ensure members and potential members are put in contact with the correct person/department to obtain programming or Association related information.
• Must be familiar with the program brochure, website and YMCA social media pages to become educated about the Y programs and services to sell them effectively.
• Help resolve problems and concerns for potential members, members and staff in a positive and professional manner.
• Must present a professional appearance by arriving to work at the specified scheduled time, dressed according to YMCA dress code.
• Ensure that anyone entering the building is scanning in with their Y Key Fob or being checked in and that their face matches the picture on their account.
• Accurate receipting of memberships, program participant information, and revenue in computer.
• Sell memberships and services. Follow up with anyone that did not join via phone, mail or e-mail.
• Responsible for accurate daily shift closing and following shift change procedures.
• Ensure security of the building by monitoring building as well as following procedures to Open
  - Close the Member Service Desk area and the main building (depending on the shift).
• Record and handle merchandise sales, assist with scheduling wellness evaluation and orientation appointments.
• Conduct tours of the YMCA for new and prospective members using the tour sheet provided.
• Maintain cleanliness of Member Service Desk area at all times, including disinfecting of commonly used areas.
• Be knowledgeable in emergency procedures in case of fire or injury.
• Provide AED to medical emergency events within the YMCA building and assist as necessary with calling 911.
• Participate in orientation and staff development trainings as required.
• Help with other tasks as assigned, including bulk mailings, membership promotions, open houses and other assignments for the good of the YMCA.

• Communication & Influence
• Engaging Community
• Emotional Maturity

• High school diploma or GED certification
• Proficient computer skills
• Bi‑lingual English/Spanish ability is a plus
• Six months experience in service‑oriented or sales environment required
• Skills in problem solving, relationship building and communications
• Ability to work calmly under all conditions
• Use independent initiative and thinking
• Work well in a team setting
• Ability to multi‑task
• Obtain Criminal background check, Child Abuse Clearance, and FBI fingerprint clearance.
• Adult and…